SLA for Outsourced Bookkeeping: The Non-Negotiables
An SLA, or Service Level Agreement, defines how your outsourced bookkeeping provider performs. It sets expectations for deliverables, timelines, and communication. Without a written SLA, you rely on assumptions, and that leads to missed deadlines and unclear accountability. This article explains the key terms your bookkeeping SLA must include to ensure accuracy, transparency, and control.
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Why You Need a Bookkeeping SLA
An SLA is the foundation of professional outsourcing. It guarantees consistency and measurable outcomes. When both parties agree on timelines and deliverables, you avoid miscommunication and last-minute surprises.
Core Elements Every SLA Should Include
1. Scope of Work
List all included services: monthly reconciliations, financial reports, AR/AP tracking, payroll entries, and exception handling.
2. Deliverables and Timelines
Define specific reporting deadlines, for example, month-end close completed within 10 to 15 days.
3. Response and Resolution Time
State how quickly the provider must respond to inquiries or correct errors (24–48 hours is typical).
4. Quality Assurance Process
Specify whether reports are reviewed by a senior accountant or CPA before delivery.
5. Communication and Access
Identify main points of contact, meeting frequency, and escalation paths for issues.
6. Confidentiality and Data Security
Include encryption standards, restricted access protocols, and compliance frameworks such as SOC 2.
7. Termination and Exit Procedures
Define notice periods, data transfer protocols, and final report delivery terms.
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Measuring Performance Against the SLA
Regularly review whether deadlines are met, reports are accurate, and response times stay consistent. Create quarterly scorecards to hold both sides accountable.
Red Flags in Weak SLAs
- Vague delivery timelines
- No escalation path for delayed reports
- Missing data security standards
- No definition of “complete” or “reviewed”
If a provider hesitates to document standards, that’s a signal to reconsider.
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The Result of a Strong SLA
A detailed SLA builds trust and operational stability. You know exactly what to expect, when to expect it, and how issues are resolved. That clarity turns outsourcing into a partnership, not just a transaction.
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FAQs
What is an SLA in bookkeeping?
It’s a written agreement that defines the deliverables, timelines, and responsibilities of your bookkeeping provider.
How detailed should my bookkeeping SLA be?
It should specify scope, turnaround time, quality checks, and communication standards.
Can an SLA include penalties for missed deadlines?
Yes. Many include service credits or termination rights for consistent non-performance.
Should I sign an SLA before or after onboarding?
Before. It sets clear expectations from day one and ensures alignment.
